Dashen Bank SC External Vacancy Announcement
Job Position – Contact Center Agent
Required Qualification and Experience
Education: Bachelor Degree in Economics, Business Administration, Management, Marketing Management and/or related fields.
BSc. Degree in Computer Science, IT, Information Systems
Experience: Four (4) years’ post qualification experience on Banking Sector, fin-tech, hospitality, Telecom, Microfinance and other similar role with a direct contact or frequent communication with customers.
Technical Competencies
Knowledge of customer relationship and service quality management.
Good understanding of customer care service standards or benchmarks.
Knowledge of Banking product and and services.
Knowledge of customer relationship and service quality management.
Knowledge and experience in modern sales and marketing practices in financial services industry.
Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce high quality of service.
Project management skills.
Behavioral Competencies
Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
Creativity and innovation skills.
Action oriented.
Quality focus and attention to detail.
Professionalism and integrity in line with Dashen Bank values.
Good oral and written communication skills.
Critical and analytical thinking and problem solving skills.
Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skills (internal and external customers)
Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
How To Apply
In order to apply for this Job Positing, click the link below:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=926&company=dashenbank
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