East Africa Bottling S.C

East Africa Bottling S.C External Vacancy Announcement

Position – IT Officer

Qualification & Experience: First Degree in Computer Science/ IT with a minimum of 3 years experience on corporate IT matters

Job Description

East Africa Bottling S.C Legal IT Officer position and is looking for passionate, capable and competent candidate, who are prepared to work with passion and focus. The role will report to IT Service Delivery Manager

Key Duties & Responsibilities

install and configure computer hardware operating systems and applications
monitor and maintain computer systems and networks
talk staff or clients through a series of actions, either face-to-face or over the phone, (by means of remote tools, i.e. remote support) to help set up systems or resolve issues
troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required
provide support, including procedural documentation and relevant reports
follow processes and written/work instructions to repair a fault or set up a system
support the roll-out of new applications
assist new users to set up their accounts and profiles and deal with password issues
respond within agreed time limits to call-outs (within SLA)
work continuously on a task until completion (or referral to 3rd parties, 2nd and 3rd level, if appropriate)
prioritise and manage many open cases at one time (Incident Management)
rapidly establish a good working relationship with customers and other professionals, such as 2nd, 3rd level support as well as Vendors/3rd parties
test and evaluate new technology
ensure Computer Rooms are neat and in order according to the CCBA standards

Click Here To Apply

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