FHI 360 Ethiopia

FHI 360 is a global organization that mobilizes research, resources and relationships so people everywhere have access to the opportunities they need to lead full and healthy lives. With collaborations in over 60 countries, we work directly with local leaders to advance social and economic equity, improve health and well-being, respond to humanitarian crises and strengthen community resilience. We share data-driven insights and scalable tools that expand access and equity so communities can effectively address complex challenges, respond to shocks and achieve thriving futures.

FHI 360 External Vacancy Announcement

Position – IT Officer

Qualification: Bachelor’s Degree or Computer Science, Information Technology or related field, or equivalent.


2-4 years’ experience in providing technical support to staff in a Windows environment.
Computer Science, Information Technology or related field, or equivalent.
Vendor and specialized industry training will be added advantage.
Equivalent combination of education and experience.
Certification in Computer Programming is an advantage.
Microsoft Certified Systems Engineer is an advantage.
Networking certifications e.g., CISCO certifications; and
Virtual Systems Certifications – Vmware is an advantage.
Prior work experience in a non-governmental organization (NGO).

Job Summary

The IT Officer provides support to end-users, internal users, or partners. He/she serves as the first line of support for the end user on issues related to desktop servers, computers, laptops, printers, network connectivity and remote access.   He/she simulates or recreates a process to resolve operating difficulties and may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.


Handles basic support of hardware, applications and operating systems, technical consultation and networking.
Serves as a productive project team member by completing assigned tasks.
Performs software installations on company computers and configures applications as specified.
Empowering users by sending system tips and guidance instruction.
Demonstrates ownership of customer issues and independently seeks solutions.
Works on assignments that are routine in nature.
Manage and collaborate with third party suppliers where appropriate and ensure that vendor performance and provision of services and quality is in line with FHI 360 expectations that enable FHI 360 to meet or exceed service levels.
Responsible for the optimal operation of all office devices and end user computing environments hardware, peripherals, which directly support and help manage the end user computing environment.
Support organizational wide priorities by ensuring optimal support and timely resolution of incidents.
Regular evaluation of current computer hardware/software in order to provide a timely replacement schedule or upgrade.
Collaborates with US Int’l ISS Operations and US Technology Teams for new technology project delivery and implementation.
Serves different project staff as per assigned by the senior IT officer.
Executes the responsibility of the senior IT officer in his absence.

Applied Knowledge & Skills:

Must speak and write fluent English.
Basic Understanding of Information Technology industry practices.
Solid knowledge and experience with incident management and operations services tools and systems.
Proficiency with MS Office Suite 2016, 2016, Windows 10/11, Azure Active Directory.
Basic knowledge of Cisco routers/switches and other networking devices
Basic Knowledge of SharePoint Administration.
Skills in oral and written communication. Ability to communicate effectively and tactfully with all levels of staff, individuals from diverse cultures, and the public.
Ability to multi-task and self-motivate through assignments and routines.
A willingness to increase knowledge and update skills as required.

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