Lovegrass Agro Processing External Vacancy Announcement
Job Position – Customer Relationship Representative (CRR)
Required Qualification and Experience
Education:BA (minimum) in Customer Service Representative, Sales, Business Management, Marketing, Communications, or a related field (preferred)
Experience: 1-3 years in customer service, sales, or a related field
Experience working in call centers, retail, or FMCG is a plus
Familiarity with CRM tools
Work Place: Addis Ababa
Role Overview
The CRR acts as the primary point of contact between a company and its customers, ensuring a positive customer experience, resolving issues, and promoting loyalty.
Key Duties & Responsibilities
1. Customer Support & Service:
Respond to customer inquiries via phone, email, chat, or in person
Resolve customer complaints efficiently and professionally
Provide product or service information and guidance
Ensure a high level of customer satisfaction through prompt issue resolution
2. Relationship Management:
Develop and maintain strong customer relationships
Follow up with customers to ensure satisfaction and offer support
Identify customer needs and suggest appropriate products/services
Manage customer accounts and track interactions
3. Sales & Retention (if applicable):
Upsell or cross-sell products/services based on customer needs
Promote loyalty programs, discounts, or special offers
Encourage repeat business and customer retention
4. Problem-Solving & Conflict Resolution:
Handle customer complaints with professionalism and patience
Escalate complex issues to the appropriate department when necessary
Find solutions that meet both customer and company needs
5. Administrative & Reporting Duties:
Maintain accurate customer records in CRM systems
Generate reports on customer interactions and feedback
Track customer satisfaction and suggest areas for improvement
Requirement Skill
Oral and written communication
Sales
Communication
How To Apply
Qualified and Competent candidates can send your applications through our company email: samuel@thelovegrass.com or
you can use our company Telegram account: username @hr_lovegrass_2025
NB:-Whenever you are looking for in Ethiopia, just remember Elelanajobs.
For More updates Join Our Official Telegram Channel
https://t.me/elelanajobs