People In Need – PIN External Vacancy Announcement
Job Position – Head of Operations
Required Qualification and Experience
Education: Education (university or secondary level) in business, procurement, logistics or similar study programmes;
Communicative level of English (minimum of active B2);
Experience in managing support functions (logistics, procurement, HR) within a complex country programme, ideally in humanitarian or development sectors;
Ability to participate in senior management teams, contributing to strategic planning and decision-making for programme implementation;
Experience in building and developing the capacity of local and international staff;
Knowledge of logistics and procurement systems, ensuring compliance with donor regulations and PIN guidelines while mitigating corruption risks;
Understanding of HR processes (including recruitment, performance evaluation, capacity development, and salary scale management);
Competence in budget planning, monitoring operational expenses, and supporting finance teams in ensuring cost-effective allocation of funds for operations and capacity building;
Experience in addressing operational challenges in complex and rapidly changing environments, including conflict and emergency contexts;
Ability to promote team cohesion, respect, transparency, and a collaborative work environment among staff from diverse backgrounds.
Understanding of the local context is an advantage.
Work Place: Hawassa with regular trips to Addis Ababa and field offices
Deadline : April 10th 2025
Duties & Responsibilities:
Strategic Leadership
The HoO assists the CD in the management of the country programme, participates in the senior management meetings, and pro-actively takes part in the decision-making processes;
Ensures that systems and operations support the implementation of the country programme strategy and that procedures and regulations are implemented in full transparency and in accordance with donor and PIN rules;
represents PIN towards local authorities, donors, partners, and other stakeholders;
is responsible for adequate staffing of all supervised departments in order to achieve efficient delivery of People in Need’s (PIN) country programme;
promotes team spirit, a culture of respect, personal responsibility, transparency, and openness.
Logistics
Manage the Logistic team while ensuring they have sufficient capacity both in number and qualification and securing their continuous capacity building based on personal development plans;
Implement and/or strengthen systems of oversight and prevention of corruption;
Oversee Logistics budgets and contribute to planning needs for new projects with regards to security and logistics;
On basis of logistics budgets, ensure effective and efficient use of funds, and provide commentary to the Country Management Team;
Supervise functioning of asset registry and inventory control;
Supervise and organizes yearly inventories;
Ensure efficient tools for fleet planning and costs monitoring are in place and efficiently used
Procurement
Manage the Procurement team while ensuring they have sufficient capacity both in number and qualification and securing their continuous capacity building based on personal development plans
Ensure the CP Procurement Guidelines are updated and respected
Oversee and implement the procurement system, following all relevant donor and PIN guidelines and procedures, and considering relevant corruption risks;
On a regular basis audit the procurement process in order to highlight flaws and pressures associated with operating in the Country Programme context;
Provide detailed training and guidance to senior Programme staff (including Project Managers), and other appropriate staff in the procurement rules and regulations;
Ensure that the Annual Procurement Plans are in place and regularly updated;
Together with the Project Managers ensure the timely procurement of goods and services in a safe, timely and cost-effective manner, facilitated by good planning.
Human Resources and Capacity Development
Manage the HR team while ensuring they have sufficient capacity both in number and qualification and securing their continuous capacity building based on personal development plans
The HoO is familiar with PIN HR procedures and ensures that all country programme staff follows them;
makes sure that relevant country programme HR procedures are in place and respected, and updates them on regular basis;
supervises the process of internal and external recruitment of national staff;
establishes system of in-country induction for both international and national staff;
conducts induction training to new staff in operational procedures, as well as “DOs and DON’Ts” of the country programme;
ensures that regular staff evaluation is in place and that bonuses and capacity development tools are being used according to HR guidelines;
ensures that the contract termination procedures are followed properly;
in coordination with FM, ensure that all HR administration systems for country programme are operating properly, in particular overseeing the proper implementation of administrative issues related to HR;
together with the country programme senior management and national HR personnel, cooperate with HQ HR department on HR audits, setting and improving of HR procedures, and supporting their implementation;
together with the national HR personnel, inform HQ HR about current HR related needs and requests from country programmes, at minimum within Quarterly report;
Proactive identification and response to staff concerns, working with the ETH HR team in identifying and understanding satisfaction/interpersonal issues and how to effectively address them
Responsible for consulting and providing guidance on the revision of staff salaries and the ETH salary scale
Responsible for establishing succession plans for key roles, helping to identify high potential staff members, and establishing development plans for key individuals and the ETH HR team
External and Internal Compliance
The HoO ensures that all taxes are paid in line with national regulatory framework;
ensures that tax exemption (when possible) will be applied by NGO;
In coordination with the CD, ensures that all agenda related to permits, licences, and registrations are dealt with as and when required.
ensures the current contract templates on the country programme are up to date and properly used;
conducts regular checks on proper archiving of procurement and HR documents;
is familiar with donors’ conditions in logistics and procurement and requirements and makes sure they are respected;
acts as a communication channel between donors in case of any requests related to the compliance in HR or procurement field
Finance
Together with HoF prepares and monitor CP´s operational budget
Provide inputs for logistic and capacity building costs during the new budgets´ designs
Provide finance with supporting data for operations shared costs allocation (especially
Benefit:
Standard work schedule of 40 hours per week from Monday to Friday
Per diems for working and Accommodation outside of the duty office depending on the location
Transport Allowance
Bank loan facilities
20 days of paid annual and after 5 years of work an extra paid day for every year
Extra days of paid leaves for selected holidays
Medical insurance, including spouse and children
Accident insurance for all injuries during work time based on the law
Pension contribution of 11 % from PIN
Paternity leave of extra 2 paid days above the mandatory 3 days
Maternity leave according to the law and extra financial motherhood support
Monthly mobile phone hybrid tariff
PIN supports fast career growth and internal mobility
International environment with opportunities to learn from other PIN’s country programs
Extensive Capacity Building program, both internal and external trainings, including the Induction training
Internal online learning opportunities, such as access to PIN’s e-learning platform and webinars
Annual staff retreat
Friendly and fair work environment with small collective where everyone knows each other
Requirement Skill
Communication
How To Apply
If you are interested in this position, send us your CV and short cover letter via our application form.
Please note only the shortlisted candidates will be contacted. Interviews will be conducted on rolling basis and the vacancy will be closed when filled.
People in Need is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct and committed to promoting the welfare of children and adults with whom People in Need engages /is in contact with. People in Need expects all staff to perform job duties and responsibilities in accordance with People in Need code of conduct and key policies (available at: https://www.peopleinneed.net/key-policies-4142gp People in Need Staff will undertake the appropriate level of training.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks.
We are committed to ensuring diversity and gender equality within our organization and encourage applicants from diverse backgrounds to apply.
Please note: PIN does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).
Women are strongly encouraged to apply.