Safaricom Ethiopia invites competent and qualified candidates for the following positions.
Position 1 – Head of Technology Enterprise Services/Addis Ababa, Addis Ababa
Job Requirements
Bachelor’s Degree in Computer Science, Information Systems, Systems Analysis, or other related field is preferred.
At least 7 years of experience in a leadership role overseeing technology enterprise connectivity, services and applications.
Work experience that provides extensive knowledge of fundamental theories, principles, and concepts related to Enterprise Technologies.
Extensive exposure to multiple, diverse technology environments.
Extensive experience in technical capability modelling and technical and solution delivery.
Professional experience and knowledge of Telecommunications industries strongly preferred.
Ability to apply good judgement in the role of EHOD and gatekeeper ensuring technology delivery is balanced with business needs and expediency.
Ability to initiate and direct collaborative efforts of multiple teams including portfolio company, shared services, advisory team, third party vendors and other constituent groups as appropriate.
Strong communication skills
Relevant domain experience
Leadership skills
Can interact with executive team and departmental heads
Creative thinking, problem solving, and decision making
Core competencies, knowledge, and experience
Proven ability to strategically plan both new technologies and create a vision and roadmap for solution delivery.
Proven ability to translate business requirements into solutions that map to technology capabilities.
Excellent leadership skills, the ability to work collaboratively within a team, and ability to inspire team members.
Must have broad Mobile, Transmission, and IP Network knowledge with analytical skills and business acumen.
Strong management skills with direct experience managing a diverse group of technology staff.
Strong written and verbal skills with proven project management experience.
Excellent analytical, organizational, and communication skills.
Must be able to lead a team of Technical Architects/Leads and guide them to efficiently deploy technology required for EBU products and services.
Proven track record leading Enterprise Customer Service function including basic foundational knowledge of core Technology and IT systems.
Strong learning aptitude, abilities to learn new domain, technology solutions, and managed services concepts and deliver on it.
Experience in strategic planning, project planning, budgeting and management, and process management.
Apply Here
https://safaricom.bamboohr.com/careers/217
Position 2 – Executive Assistant/Addis Ababa, Addis Ababa
Job Requirements:
Bachelor’s degree in Commerce, Business Administration, Technology, or related field
At least 3 to 5 years’ experience as a Senior Assistant or similar position working with senior management in a corporate company.
Excellent communication and stakeholder management skills, high level of integrity and honesty
A highly organized, conscientious, and detail-oriented individual
Computer literate with a proven hands-on working knowledge with MS office applications
Have the proven ability to work and deliver under pressure, pay attention to detail, and follow up on issues until they are resolved.
Focused individual who possesses excellent analytical skills, is dynamic, innovative, and creative.
Can work with diverse group of people and manage them accordingly.
Apply Here
https://safaricom.bamboohr.com/careers/214
Position 3 – Regional Security Office- Jimma
Requirement:
• Degree in Security Management/Administration or any technical/business discipline.
• At least 3 – 5 years of similar experience in a Regional Security officer role
• At least 2 years’ experience in Corporate Security Management in a large corporate firm with multiple facilities
• General knowledge of the country’s laws and Government Regulations pertaining to law enforcement.
• Experience in investigations will be an added advantage.
• Desired – Professional qualification in Security Management
Apply Here
https://safaricom.bamboohr.com/careers/215
Position 4 – Territory Account Manager/ Hosaena, SNNPR
Job Requirements
A Bachelor’s degree in a business or related field
At least 3 years exposure in Service and/or Customer management for major corporate clients, commercially savvy with a detailed understanding of the technologies the company is selling and issues that typically arise
Work experience of 2 years in field sales, preferably B2B environment
Tech Savvy, Quick learner with an affinity to technology development and advancements
Good Knowledge of general Safaricom products and services, and expert knowledge of Safaricom EBU products and services, as well as internal processes
Demonstrate ability to implement processes and handle cross functional issues from end to end.
Demonstrate high level of integrity and strict adherence to laid down process while putting customer first
Innovative with great negotiation skills
Apply Here
https://safaricom.bamboohr.com/careers/212
Position 5 -IT Billing Systems & Assurance · Addis Ababa, Addis Ababa
Job Requirements
A minimum of 8-10 years deep technical experience in one or more of the following disciplines Digital Channels, Digital Platform Engineering, Software Engineering, IT Architecture design, frameworks and patterns, Integration, Open Digital Architectures and Business Support Systems
4 Year Bachelor’s degree in Computer Science or Information technology or related field is essential
Technology certifications on Digital platforms advantageous
Prior experience in managing complex digital landscapes across multiple markets
Experience in leading cross functional teams in a scaled agile / DevSecOps team setup
Experience in business capability modelling, technical and solution architecture
Trusted and respected as a thought leader who can influence and persuade business and IT leaders.
Apply Here
https://safaricom.bamboohr.com/careers/218
Position 6 – IT End User Support Engineer
Job Requirements
BSc Degree in Computer science, Computer Technology or Information Systems Technology.
2-4 years’ experience as a support analyst in a User Support environment for end user devices and networking components.
MCSE, MCSA, CCNA, VMware and Cloud Certifications.
Experience in Microsoft SCCM and related software Deployment tools.
ITIL Certification is desired with at least two years’ experience in an IT performance analysis and end-user support role.
2+ years working as an IT Support Engineer, and In-depth and current knowledge of computer programs and hardware.
Proficiency in customer relationship management (CRM) and task management software.
Exceptional analytical and problem-solving skills.
Advanced collaboration, communication, and interpersonal skills.
Excellent organizational and time management skills.
Advanced knowledge of help desk software and remote-access systems.
Customer experience training and high-level communication skills.
Ability to troubleshoot complex hardware and software issues.
Patience and understanding.
Apply Here
https://safaricom.bamboohr.com/careers/221
Position 7 – Specialist Data Analyst (Big Data)/Addis Ababa
Job Requirements
BS or MS degree in Computer Science (or related fields like Quantitative Analysis, Electronic Engineering, Physics or Mathematics).
3+ years of experience Analytics Development, Business Intelligence, Reporting, Dashboarding and Analysis.
Proven working experience as a Data Analyst or Business Data Analyst.
Vast experience in reporting and visualization tools of Apache Superset, Power BI, Qlick Sense, OBIEE etc.
Technical expertise regarding data models, database design development, data mining and segmentation techniques
Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL – Oracle, MSSQL, PostgreSQL, MySQL etc), programming (XML, Javascript, or ETL ingestion frameworks)
Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc)
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Adept at queries, report writing and presenting findings.
BS in Mathematics, Economics, Computer Science, Information Management or Statistics.
Apply Here
https://safaricom.bamboohr.com/careers/219
Position 8 – IT Service Desk Engineer/Addis Ababa
Job Requirements
Bachelor’s degree in Computer science, information systems, or similar.
ITIL Certification is desired with at least two years’ experience in an IT performance analysis and end-user support role.
2+ years working as a help desk specialist, and In-depth and current knowledge of computer programs and hardware.
Proficiency in customer relationship management (CRM) and task management software.
Exceptional analytical and problem-solving skills.
Advanced collaboration, communication, and interpersonal skills.
Excellent organizational and time management skills.
Advanced knowledge of help desk software and remote-access systems.
Customer experience training and high-level communication skills.
Ability to troubleshoot complex hardware and software issues.
Patience and understanding.
Apply Here
https://safaricom.bamboohr.com/careers/220
Position 9 – Specialist: Data Analytics and Insights – Digital Financial Services/Addis Ababa
Job Requirement
Minimum 3 years working experience in data analytics and insights role.
An undergraduate or masters degree in Statistics/Mathematics, Computer Science or any other relevant field.
Strong analytical and critical thinking skills.
Advanced knowledge of MS Excel.
Proficiency in using SQL to query and analyze data.
Knowledge of other data analysis and statistical tools such as Python & R.
Knowledge of data visualization tools like PowerBI or Qlik Sense.
Excellent communication skills to present complex data findings to non-technical stakeholders.
Familiarity with data storage and retrieval systems.
Ability to identify patterns and trends in data.
Ability to work with large data sets using multiple tools such as Power query, SQL, Python, R etc.
Apply Here
https://safaricom.bamboohr.com/careers/208
Position 10 – Specialist: Research and Insights – Digital Financial Services/Addis Ababa
Job Requirement
Minimum 3 years working experience in market research and insights role. Experience in Mobile Financial Services, Telco or Payments sectors is beneficial.
An undergraduate or masters degree in Business, Statistics/Mathematics, Economics, Computer Science or any other relevant field.
Knowledge of mobile money and payments business models.
Strong analytical skills, including experience with data analysis tools such as Excel.
Experience conducting market research studies using a variety of methodologies.
Excellent written and verbal communication skills.
Ability to present complex data & insights in an easily digestible format.
Strong problem solving skills and ability to think creatively.
Knowledge of market research best practices and industry trends.
Strong attention to detail.
Apply Here
https://safaricom.bamboohr.com/careers/209
Position 11 – Enterprise Service Support Engineer/Addis Ababa
Job Requirements
Degree in Telecoms, Engineering, IT, Physics or Math or any other relevant qualification.
Minimum 3 years’ Experience in a busy ISP/Telco in managing large IP & Transport networks.
Must have Network Connectivity Certifications on professional level. i.e. CCIP, CCNP, CCVP, CCSP HCNP, HCIP, CWNP and above
Strong understanding of emerging digital technologies: SDWAN, IoT, Managed Security Services (Cisco ASA/Fortinet/Cyberoam/SOPHOS), AWS, Microsoft Azure, VMware, IoT, Telematics, RPA. Certifications and practical hands-on experience on the same is an added advantage
Basic knowledge in Python, Java, Kubernetes. Certification on the same is an added advantage
CISA, CISM, CEH certifications are an added advantage
Strong knowledge of microwave and fiber transmission and access technologies i.e., TDM, SDH plus experience with vendors like Rad
Ability to manage/troubleshoot a large Service provider Transmission& IP network
Conversant with IPv4, IPv6 Addressing Schemes, Variable Length Subnet Masking (VLSM), VLANs, IP QOS, Triple play services
Knowledge in ISP services; DNS, SMTP, POP3, RADIUS/PPPoE, Web Hosting
Knowledge of data networking and networking protocols in reference to the WAN and LAN environments
General knowledge in all layers of data communications, customer applications and associated technologies
Knowledge and experience with network operating systems such as Cisco IOS, IOS-XR, IOS-XE and Huawei OS
Candidate should demonstrate deep and wide knowledge ITIL, Agile, SCRUM, DevNet frameworks and relevant certifications
Strong technical analysis, troubleshooting, and problem resolution skills, including research of customer issues, issue re-creation, and log file analysis and experience in offering technical support to enterprise customers
Strong work ethic
Capability to influence cross-functional teams and to build trust with team, clients, and internal departments; Capacity to learn quickly and adapt to changing priorities
Ability to understand and communicate highly complex technical issues
Commitment to quality
Apply Here