Simple Form Technology PLC External Vacancy Announcement
Job Position 1 – Customer Support
Required Qualification and Experience
Education: Diploma or Degree in any field of study
No prior experience required;
Strong communication and interpersonal skills.
Basic computer skills and familiarity with digital transactions.
Place of Work: Bole, Addis Ababa
Job Summary:
We are seeking a friendly and proactive Customer Support Representative to join our team. This entry-level position is ideal for individuals with no prior experience who are eager to learn and make a positive impact on customer satisfaction. The Customer Support Representative will be responsible for calling customers to conduct surveys, resolving issues, approving digital transactions, and fulfilling reward orders.
Key Responsibilities:
Customer Engagement: Reach out to customers via phone to conduct surveys and gather feedback on their experiences, ensuring their voices are heard.
Issue Resolution: Address and resolve customer issues in a timely and professional manner, providing exceptional support to enhance customer satisfaction.
Transaction Approval: Review and approve digital transactions, ensuring accuracy and compliance with company policies.
Reward Fulfillment: Process and fulfill reward orders for customers, ensuring timely delivery and accurate records.
Job Position 2 – Restaurant and Facilities Coordinator
Required Qualification and Experience
Education: A diploma or Degree in Business Administration, Hospitality Management, HR or a related field is a plus.
0-2 years of experience in a coordination or support role, preferably within the hospitality or restaurant industry.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office Suite and familiarity with survey tools.
Ability to work independently and as part of a team.
Place of Work: Addis Ababa
Key Responsibilities:
Marketing Materials: Prepare and print marketing materials for restaurants to support promotional efforts and enhance brand visibility.
Staff Training: Educate cashiers on operational procedures and best practices, conducting weekly follow-up visits to ensure compliance and performance.
Performance Analysis: Conduct surveys and questionnaires to assess and maximize key performance indicators (KPIs) across the facilities.
Reporting: Compile findings and insights to report back to the CEO or COO, contributing to strategic decisions for making and operational improvements
Job Position 3 – Marketing Consultant
Required Qualification and Experience
Education: Bachelor’s in Marketing, Business Administration, or a related field.
2-5 years of experience in a marketing role, preferably with a focus on promoting digital products, and knowledge of the restaurant industry is preferred.
Strong understanding of brand management, digital marketing, and content creation.
Excellent communication, analytical, and leadership skills.
Proven ability to develop and execute marketing strategies effectively.
Place of Work: Addis Ababa
Key Responsibilities:
Brand Strategy: Create a detailed plan for brand positioning, identity, target audience selection, and messaging to enhance brand recognition and market presence.
Marketing Strategy: Develop and implement comprehensive marketing strategies aimed at customer acquisition and retention.
Public Relations: Engage in strategic public relations and partnership activities to elevate brand visibility and reputation.
Influencer Campaigns: Build and manage influencer campaigns to leverage social media and enhance brand engagement.
Team Leadership: Build and lead a marketing and content team, fostering a collaborative and innovative environment.
Content Development: Develop a robust content strategy and oversee content production to ensure alignment with marketing goals.