YaYa PII SC (YaYa Wallet) External Vacancy Announcement
Job Position – Call Center Representative/Agent
Required Qualification and Experience
Education: Education: Degree in any field. Technology and specialized training in customer service is a plus.
Experience: Prior experience in a call center or customer service environment is preferred.
Language: Knowledge of additional local language is preferable.
Essential Skill Requirements
Strong verbal and written communication skills.
Problem-solving skills and the ability to handle difficult customers’ Ability to multitask and manage time efficiently.
Familiarity with CRM software or call center systems is an advantage.
Ability to work in a fast-paced environment and meet performance targets
Job Summary:
The Call Center Representative is responsible for providing excellent customer service to clients by handling inquiries, resolving issues, and addressing concerns in a professional and timely manner. The role involves answering inbound calls, making outbound calls, and working to achieve customer satisfaction while meeting company standards.
Key Responsibilities:
Maintain up-to-date knowledge of company products and services to effectively communicate and inform customers about new features and functionalities.
Follow company policies and procedures, including adherence to call scripts, quality standards, and performance targets.
Handle inbound and outbound calls in a timely and professional manner.
Provide customers with accurate information regarding products, services, billing, and account inquiries via phone, email, or chat.
Identify customer issues, concerns, or complaints, and resolve them efficiently.
Manage and de-escalate complaints while maintaining a positive relationship with the customer.
Escalate issues to the appropriate department when necessary and make sure the customer gets satisfactory response.
Document all calls and interactions for record-keeping and report any irregularities or trends to the Call Center Supervisor.
Providing insights from customer interactions and identifying recurring issues or FAQs with the objective of enhancing the services
Propose improvements to this effect
Do any other functions as instructed by the supervisor
Required Skills
Oral and written communication
Active listening
Communication
Desired Skills:Attention to detail
How To Apply
Please Apply Only Via This Link https://erp.yayawallet.com/jobs/apply/call-center-representative-agent-30
NB:-Whenever you are looking for Jobs in Ethiopia, just remember Elelanajobs.
For More updates Join Our Official Telegram Channel